PASICO GHANA LTD. PRIVACY POLICY

PASICO GHANA LTD. PRIVACY POLICY

This policy describes what personal information Pasico Ghana Ltd collects, why it is collected, and how it is used. It is applicable to personal data and other information collected by Pasico Ghana Ltd from or about prospective clients, current clients, and visitors and users of our Websites.

By using or continuing to use Pasico Ghana Ltd’s services or website, you consent to the processing of your data within the terms of this Privacy Policy.

Information Collected by Pasico Ghana Ltd

Personal information provided by you when engaging with Pasico Ghana Ltd either through our website or via other means, you may be invited to provide personal information that you may elect to provide. Examples of these engagements include, but are not limited to, filling out a web form to request additional information about our services, completing a survey, asking a question, contacting us through email, providing feedback, or commenting on a blog post. Personal information may also be collected by us when you send us an email, call us on the telephone, send us a text, message us through social media platforms, contact us via our App, or any other means you may choose to communicate with us. If you choose to become a Pasico Ghana Ltd customer, you will be required to provide some basic personal information for our records. In these interactions with you, Pasico Ghana Ltd may collect the following information about you or other members of your organisation that you elect to provide:

Name
Title
Telephone number(s)
Email addresses
Mailing address
Billing and Payment information
IP Address
Feedback, testimonials, comments and notes that you may provide
Customer support inquiries
Account login credentials

Website Visitor Information

When you visit our website, Google Analytics automatically log data about your visit, including your browser type, operating system, geographic location, the pages you visited, the website that referred you, the date, time and length of your visit and any other data that your browser may have provided. If you choose to provide additional personal information to Pasico Ghana Ltd during a visit to our website or by email, your IP address may be used to link this additional personal information to the website visitor data that we collect, which means your website visits may not be anonymous to us. See the “Cookies” section of this policy for additional methods we use to collect website visitor information.

How We Use Your Information

Personal information collected will only be used in a manner consistent within the context it was collected, unless specific and clear consent is given by you to use the data for purposes beyond the original purpose it was collected for.

To Provide Services to Our Clients

Personal information provided directly by Clients is used to provide Services, provide Client support, bill for Services, provide Clients information on using our Service, notify Clients of issues with our service, improve our Service, and keep Clients informed about our service offerings. If Clients choose to provide additional personal information beyond what is required, this information will only be used to enhance the Client’s experience unless the Client provides consent to use the data for other purposes.

To Send Communications to Our Clients

If you are a Pasico Ghana Ltd Client, we may occasionally contact you about billing, issues related to your service, and information about new services we offer. In order to stop receiving these communications, you can either let us know in writing via email or letter or cancel your account with us. You may also send a request to contact@pasico.com to be excluded from specific Client communications. Depending on what types of Client communications you want to stop, it may require us to discontinue all outbound communications with you to accomplish your request.

To Communicate with Prospective Clients

If you have requested information about our services, we may occasionally contact you about our service offerings. If our communication to you was sent by email and an unsubscribe link is not included, you may simply respond with an opt-out request. You may also opt out of telephone calls or other contacts by simply letting us know that you are no longer interested. You may also send a request to contact@pasico.com to opt-out of these communications. Please allow up to 21 business days for us to remove you from our contact lists.

Cookies

Pasico Ghana Ltd uses the following technologies to improve your experience and our business:

Cookies. If your web browser allows it, we use cookies to track certain information about you and the status of your current website visit. Examples of information stored includes, but is not limited to, preferences you selected, and the source that brought you to our site. Cookies may be required for portions of our website and service offerings to function properly.

Disclosure of Personal Information

Pasico Ghana Ltd does not disclose your personal information to third parties except in the following cases:

For legal or safety reasons: We reserve the right to disclose personal information if we have reason to believe, in good faith, that one of the following conditions are met: (1) we have a legal obligation to do so, (2) it is necessary to protect our rights, (3) to investigate fraud, (4) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements or (5) it is in the interest of our safety, your safety, or public safety.
Merger or acquisition: In the event that Pasico Ghana Ltd is involved in a merger or acquisition that requires us to transfer personal information to a new entity. In such a case, the new entity will be bound by the same terms of this privacy policy in relation to your personal information that we collected prior to the merger or acquisition.
Service providers: With third party service providers that act as agents on our behalf (also known as sub-processors) that assist us in Pasico Ghana Ltd’s business activities. These service providers are only authorised to use personal information that is necessary to provide services to us and Pasico Ghana Ltd remains liable to ensure that they provide the same level of protection as this Privacy Policy. All service providers used by Pasico Ghana Ltd have provided Pasico Ghana Ltd with evidence of their compliance with GDPR. The types of third-party service providers and the purposes they serve are as follows:
- Email services for CRM use.
- Co-location facilities: Pasico Ghana Ltd’s server hardware is co-located in secure data centres that have implemented strict access controls. Data centre personnel are only authorised to access our servers under our direction.
- Outsourced hosting: Most of Pasico Ghana Ltd’s Services are hosted on hardware that we own, but we do sometimes outsource the hosting of some Services that we provide to meet the needs of our Clients and our business.

Updating or Deleting Your Personal Information

You may send a request to contact@pasico.com to update, change or delete your personal information. Requests will be denied if the data in question is required for Pasico Ghana Ltd’s financial accounting or legal purposes or where the burden or expense of providing you access would be disproportionate to your privacy risks, or where the rights of other persons would be violated. In addition, Pasico Ghana Ltd’s ability to process your request will be subject to our ability to confirm your identity. Requests that are allowed will be processed in a reasonable amount of time, usually less than 3 business days, but no longer than 30 days. Data that is updated or deleted from Pasico Ghana Ltd’s live databases may still exist in its original form in our backups.

Data Security

Pasico Ghana Ltd have implemented reasonable measures to protect against unauthorised access of personal information. Examples of methods we use are:

The use of strong SSL and TLS encryption for the transmission of personal information
The use of both hardware and software firewalls to protect our servers from unauthorised access
Providing ongoing training to employees on the methods and tools used to protect your information
Encryption: FIPS 140-2 Validated 256-bit AES encryption for assured security

Pasico Ghana Ltd has implemented technical and organisational measures to protect all customer data and ensured the confidentiality, integrity, availability and capacity of the systems and services. All data held by Pasico Ghana Ltd is encrypted in an SSL data centre. In accordance with the GDPR, we have implemented a procedure for regularly reviewing the technical and organisational measures designed to ensure the security of data processing.

Protection of Children

Pasico Ghana Ltd’s Website and Services are all directed to people who are at least 13 years old or older. In compliance with COPPA (Children’s Online Privacy Protection Act), Pasico Ghana Ltd will not knowingly collect data from anyone under 13 years of age.

Links to Third-Party Websites

Pasico Ghana Ltd’s website includes links to third-party websites. These third-party sites have separate and independent privacy policies. Pasico Ghana Ltd therefore has no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Choice

Your personal information will not be shared or sold to third parties except as necessary as described in the “Disclosure of personal information” section. We offer individuals the opportunity to choose by either providing consent or opting out before their personal information is disclosed to a third party or used for a purpose that is materially different from the purpose for which it was originally collected. Individuals are given clear, conspicuous, and readily available mechanisms to exercise their choice. If we later decide to collect sensitive personal information, Pasico Ghana Ltd will obtain affirmative express consent (opt-in) before disclosing such data or using it for any new purpose.

Accountability for Onward Transfer

Pasico Ghana Ltd remains accountable and liable for all onward transfers of personal information to third parties. The types of third parties to which we disclose personal information and the purposes for doing so are listed in the “Service providers” section of this policy.

Security

We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction. For more details, refer to the “Data Security” section.

Data Integrity and Purpose Limitation

We limit the personal information collected to that which is relevant to our business and use personal information in a way that is compatible with the purposes for which it has been collected or subsequently authorised. Personal information is retained only for as long as necessary.

Access

Individuals have the right to know what personal information we are storing and to ensure it is accurate. Upon request, we will provide access and take reasonable steps to correct or delete inaccurate information, as explained in the “Updating or deleting your personal information” section.

Recourse, Enforcement and Liability

Pasico Ghana Ltd is committed to resolving any privacy-related complaints. Please contact us by email at contact@pasico.com or:

By Post:
Pasico Ghana Ltd
Plot No. B6, 2nd Hannah Lane, Community 5, Tema
GP GPS: GT-128-8005

By Telephone:
+233 (0) 302 664 658/9

Other Terms and Conditions

Services offered by Pasico Ghana Ltd are subject to this Privacy Policy and any applicable Terms of Service.

Changes to This Privacy Policy

This Privacy Policy may change from time to time. The effective date will be updated accordingly. Continued use of our website and services implies consent to the current version of the policy.

Questions or Concerns

If you have questions or comments, please email contact@pasico.com or contact us via the details above.